Privacy Policy - Ventures Hotels
At Ventures Hotels, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website, make reservations or stay at our properties in Amritsar. By using our services, you agree to the terms outlined in this policy.
Information We Collect
We may collect personal details such as your name, phone number, email address, identification proof and payment information when you book or interact with us. Additionally, we collect non personal data such as IP address, browser type and device information to improve website performance and user experience. During your stay, we may also collect preferences and feedback to enhance our services.
How We Use Your Information
Your information is used to process bookings, provide customer support, personalize your stay and improve our services. We may also send booking confirmations, updates and promotional offers. Your data helps us maintain security, comply with legal obligations, and deliver a seamless hospitality experience.
Sharing of Information
We do not sell or rent your personal data. However, we may share it with trusted third parties such as payment processors, booking platforms and service providers who assist in our operations. We may also disclose information if required by law or to protect the rights and safety of our guests and business.
Data Security
We implement appropriate security measures, including encryption and secure systems, to protect your personal data from unauthorized access or misuse. While we strive to protect your information, no online system is completely secure.
Cookies and Tracking Technologies
Our website uses cookies to enhance browsing experience, analyze traffic and understand user preferences. You can manage or disable cookies through your browser settings.
Your Rights
You may access, update or request deletion of your personal information at any time. You can also opt out of promotional communications by contacting us.
If you are a resident of the European Economic Area (EEA), you are entitled to certain rights under the General Data Protection Regulation (GDPR):
- Right to Access – You can request a copy of your personal data.
- Right to Rectification – You can request correction of inaccurate or incomplete data.
- Right to Erasure (Right to be Forgotten) – You can request deletion of your data, subject to legal obligations.
- Right to Restrict Processing – You can limit how your data is used.
- Right to Data Portability – You can request transfer of your data to another service provider.
- Right to Object – You can object to processing for marketing purposes.
We process your data based on lawful grounds such as consent, contractual necessity and legal compliance. You may withdraw your consent at any time by contacting us.
Ventures Hotels complies with applicable Indian laws, including the Information Technology Act, 2000 and relevant rules on data protection:
- We collect and process personal data only for lawful purposes.
- Sensitive personal data (such as payment details) is handled with enhanced security.
- We implement reasonable security practices as per Indian IT regulations.
- Users have the right to review and correct their personal information.
- We do not retain data longer than necessary for business or legal purposes.